Returns & Exchanges

We want you to be completely satisfied with your botanical hair care experience. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.

1

Initiate Your Request

Contact our customer care team via the portal with your order number and the reason for your return to receive a return authorization.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that all seals remain intact to qualify for a refund.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing